Last updated: 20 September 2026

Shipping Policy

Where we deliver

We deliver to serviceable street addresses across South Africa. Some remote areas may take longer or require an alternative collection point. We do not currently promise international delivery.

Charges and estimates

Available delivery methods, charges and estimated timeframes are shown at checkout before payment. Estimates begin after payment and any order verification, and exclude weekends and public holidays unless stated otherwise.

Dispatch and split orders

Orders are subject to stock confirmation. Items may ship separately where they come from different fulfilment locations. We will provide tracking when available. A delay does not automatically mean an order is lost or cancelled, but we will assist with a courier investigation.

Delivery responsibility

Please provide a complete, accurate address and a contact number where requested. Someone must be available to accept delivery. Extra costs caused by an incorrect address, repeated failed delivery, or an uncollected parcel may be charged where reasonable.

Damaged parcels

If possible, note visible damage with the courier. Keep all packaging and email hello@giftingguru.co.za as soon as possible, preferably within 48 hours, with your order number and photographs. See our Returns, Refunds & Exchanges Policy.